Help center: everything you need to know
Quick answers to the questions students ask us most.
How do I create an account?
Tap Sign up, enter your email and a password, and you're in. It takes less than a minute to get started.
How do I verify my university email?
Add your university email in your profile and we'll send you a confirmation link. Click it and your student status is verified.
How do I find a place to live?
Head to Rooms to browse verified listings and filter by budget, area and dates. Message the host directly to book a viewing.
How do I join a squad?
Open the Community tab to discover local squads and events near you. Hit join and start meeting other students right away.
How do I contact support?
Email us at contact@studroof.com and our team will get back to you. We usually reply within 48 hours.
Is publishing a listing free?
Yes. Listing a room and messaging students is 100% free. Studroof takes no commission on your rent and never handles the money: you sign and get paid directly.
How does the lease with the student work?
Studroof only connects you — nothing more. The lease, inventory and payment happen directly between you and the student, with your own contract. We don’t take part in the rental.
Who sees my property’s address?
Your exact address is never shown publicly: students see the neighbourhood. You decide when to share the precise address, through the chat, with a student you’ve chosen.
How do I remove or pause my listing?
From your host dashboard, open the listing and choose Pause (temporary) or Archive (removal). To delete your account and data, email contact@studroof.com.
Is it safe? How do I avoid scams?
Every listing is reviewed and students can confirm their university status. Keep your exchanges in the Studroof chat and never pay or transfer anything off-platform. In doubt? Report it and we’ll look into it.