Help center: everything you need to know
Quick answers to the questions students ask us most.
How do I create an account?
Tap Sign up, enter your email and a password. Less than a minute.
How do I verify my university email?
Add your university email in your profile and we'll send you a confirmation link. Click it and your student status is verified.
How do I find a place to live?
Open Rooms, filter by budget, area and dates, then message the landlord for a viewing.
How do I join a group or an event?
Open the Community tab: you'll find interest groups and the events in your city. Tap Join, and the conversation opens in your inbox.
How do I contact support?
Email us at contact@studroof.com and our team will get back to you. We usually reply within 48 hours.
Is publishing a listing free?
Yes, it's free. Studroof takes no commission and never handles the money: you sign and get paid directly.
How does the lease with the student work?
Studroof only connects you, nothing more. The lease, inventory and payment happen directly between you and the student, with your own contract. We don’t take part in the rental.
Who sees my property’s address?
Your exact address is never shown publicly: students see the neighbourhood. You decide when to share the precise address, through the chat, with a student you’ve chosen.
How do I remove or pause my listing?
From your landlord dashboard, open the listing and choose Pause (temporary) or Archive (removal). To delete your account and data, email contact@studroof.com.
Is it safe? How do I avoid scams?
Reported listings are reviewed by a human, and students can confirm their status. Stay in the chat, never pay off-platform, and report any doubt.